Question 1

Is all dry cleaning done on site?

Accepted Answer

Yes, all dry cleaning and laundry is done in house in the same shop you leave it at. The only exceptions to this are the large area rugs and leather items that are cleaned in a specialized facility with ample space and equipment made specifically for those items. We do not send out your items for general dry cleaning or laundry to another shop for cleaning. This allows us to give you a better overall experience in customer service and cleaning of your items.

Question 2

How long does the cleaning take?

Accepted Answer

In regards to turnaround time, we can do quick, same day service (returned by 4:00 PM) if given to us before 9:00 AM. The actual cleaning time in our dry cleaning machines can be completed in as little as 60 minutes. The limit to our capacity to clean, however, comes when we do not have enough items to meet our minimum load requirements. This is roughly 20 lbs of clothes of a particular color (lights or darks) and is still dependent on availability of our order processing staff. Due to this, we may or may not be able to process orders after the cutoff time for same day service on any given day.

Question 3

What do you mean by eco-friendly?

Accepted Answer

Our cleaning solvent is Hyrdocarbon. This is an alternative solvent to Perchloroethylene, which is currently considered a possible carcinogen by the EPA and used by the majority of other cleaners due to its lower cost. Our state-of-the-art Hydrocarbon machines are efficient in eliminating excess waste and potential pollution in comparison to the other guy's Perc machines. The solvent we use is an odorless and colorless liquid closely resembling water in visual properties. The differences come in the chemical makeup of the liquid and the ability to clean garments while reducing the risk of damage that comes with traditional cleaning with water (i.e. fading, shrinking, and texture change). In addition, our detergents, spotting chemicals, and materials used throughout the cleaning and packaging process are sourced from biodegradable materials or are from post-consumer recycled materials.

Question 4

Do I have to be home for you to pickup or deliver?

Accepted Answer

No, there is no need to have someone home to wait for our driver to pick up and deliver. Orders may be left out for us to take at the location of your choosing (front door, side door, garage, etc...) and will be left for you in the same place when the order is delivered.

Question 5

Can I get same day or rushed service picked up and delivered to me?

Accepted Answer

In most cases, unfortunately, we do not deliver orders placed the same day. This is to best provide you with the highest quality services we can as well as order processing limitations. Most orders placed for same day service are not completed until the end of the day (when our deliveries for that day have already been completed).

Question 6

What if I need something back ASAP or before the next delivery day?

Accepted Answer

If you need anything completed before the standard schedule, you still have the option of coming into the store directly. We offer same day cleaning on most orders if brought in before 9:00 AM Monday through Saturday. This excludes items that need to be sent out such as alterations or leather that require extra time.

Question 7

Is the cleaning quality the same? Can I still request special instructions?

Accepted Answer

Yes to both questions. We process your orders with the same care and thought that goes into all orders that enter our store - delivery or not. Special requests may be left as notes along with your order or you may call us at 770) 623-6977 or email expresscleaners123@gmail.com to inform us of your special request after leaving it out for delivery. We will save any special requests in our system for future items of the same type.

Question 8

What kind of alterations can you do?

Accepted Answer

Our seamstress has over 20 years of experience in handling all kinds of alterations including shortening items (hemming) , tapering seams, resizing (waist and other seams), repairs, and more. If you have a specific question about an item, please call us at 770) 623-6977.

Question 9

Who will help me with the fitting or pinning of the item?

Accepted Answer

Our experienced front counter staff is always available (during business hours) to help with any alteration fitting or marking needs necessary for the alteration. This includes marking pants to formal dresses and suit alterations and most everything in between.

Question 10

How quickly can alterations be completed?

Accepted Answer

Since our seamstress only comes once a day, alterations are not qualified for same day service. The earliest we can return an alteration would depend on when you can bring it by and what other services it will need. If you bring the item before our seamstress picks up for the day, then we are able to have it ready for you by the evening of the next business day (Mon - Sat). If you require the item to be cleaned and pressed (add cleaning charge) then we can have it ready after one more day in addition to the alteration turnaround time. Orders may take longer if they are reliant on purchasing necessary materials (i.e. zippers, fabric, etc...) or are more labor intensive than standard alterations (i.e. large or complex requests).

Question 11

When is the seamstress available?

Accepted Answer

Our seamstress comes every day we are open (Mon - Sat) to pick up and drop off her completed alterations. She comes into the store for about 5 minutes to discuss alterations and she completes the alteration from her home workspace. If you wish to see her in person, we may schedule a meeting to have her come in at a specified time. Call us at 770) 623-6977 to schedule a meeting.

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Call at 770-623-6977 or e-mail

contact@expresscleaners.com

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